At Crosby Village Eyewear we are committed to the highest privacy standards. However, you choose to interact with us, we will only collect data that is necessary for us to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing care. This policy provides detailed information on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others.
Collection of your Personal Information
In addition to your basic contact information (name, date of birth, telephone numbers and your addresses) we will collect other relevant details including your current and past health and medication information, your examination results, and lifestyle information. We may also store associated information received from other health care professionals as part of your ongoing care.
How we use this information
The information we collect about you is used to ensure we provide you with the best and most appropriate products and services. In addition to your ongoing eye care, we will remind you when appointments are due and suggest relevant products or services that we believe would be of interest. We use your contact information to respond to queries from you, and where appropriate your bank details to collect Direct Debit payments as agreed. We may occasionally contact you to ask for your feedback on services we have provided and to offer the opportunity to trial new products.
How and when we may share your Personal Information
Where necessary we may disclose your information to health care professionals including the NHS or national equivalent bodies. We may also pass information to external agencies and organisations, including the police or other law-enforcement agencies, for the prevention and detection of fraud and criminal activity. Should any claim be made or could be made, against us or other members of Crosby Village Eyewear, we may pass your personal information to our insurers. If we sell or buy any business or assets, we may reveal personal information about you to the prospective seller or buyer of that business or the assets. If we (or substantially all of our assets) are bought or taken over by another organisation (or there is a reorganisation within our corporate group), personal information we hold about customers will be one of the assets transferred. We may pass certain personal information to your employer, if you have been referred to us as a corporate eye-care customer. We may pass your personal information to others to keep to any legal obligation (including court orders), to enforce or apply our terms and conditions of use of website or in store or other agreements we have with you, or to protect our rights, property and safety or those of our customers, employees or others.
Your rights with respect to the Personal Information we hold
You are entitled to access the personal information that we hold on to you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data which we will do where this would not prevent us meeting our legal and regulatory obligations.
Updating your communication preferences
You may ask that we do not send you communications using any of the contact details we hold on to our records, this may include your email, SMS, telephone, and postal information. You may also request we restrict our communications to clinically necessary messages. Your personal preferences can be changed at any time by using the link at the end of every email and SMS message we send or by using our contact details below.
A cookie is a small text file containing information that a web site transfers to your computer’s hard disk for record-keeping purposes. A cookie cannot give us access to your computer or to your personal information. Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you can still view the information on our web site, but the functionality of certain areas may be reduced.
What We Collect
We collect the following information when you request an appointment or complete our contact us form.
- First name
- Last name
You can contact Crosby Village Eyewear by email: firstname.lastname@example.org, telephone 0151 931 4066, via our social media channels, our website online chat or by post at Crosby Village Eyewear, 63 Liverpool Road, Crosby, L23 5SJ